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9.3 | Troubleshooting Router Issues Overview | ||
| 9.3.2 | Troubleshooting Layer 2 using show interfaces |
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The
show interfaces
command is perhaps the single most important tool to discover Layer 1
and Layer 2 problems with the router. The first parameter (line)
refers to the physical layer. The second parameter (protocol)
indicates whether the IOS processes that control the line protocol
consider the interface usable. This is determined by whether
keepalives are successfully received. Keepalives are defined as
messages sent by one network device to inform another network device
that the virtual circuit between the two is still active. If the interface misses three
consecutive keepalives, the line protocol is marked as down.
When the line is down, the protocol is always down, because there is no useable media for the Layer 2 protocol. This will be true when the interface is down due to a hardware problem and when it is administratively down. If the interface is up and the line protocol is down, a Layer 2 problem exists. Among the possible causes are:
The show interfaces serial command should be used after configuring a serial interface to verify the changes and that the interface is operational.
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